Voice over Internet Protocol (VoIP) introduced a simple yet profound innovation in telecommunications: the ability to transmit voice over a data network.

Traditional phone systems rely on circuits switched by PBX (Private Branch Exchange) equipment and phone lines connected to the public switched telephone network (PSTN). VoIP bypasses this conventional telephone hardware, transmitting voice over the company’s existing data network.

The system converts the signal digitally and sends it by voice data packets through an Internet Protocol (IP) such as a standard broadband connection or the corporate intranet.

Users enjoy easier access to information, greater flexibility, and more advanced functionality. The infrastructure is easier and less expensive to maintain. VoIP users can take the office with them wherever they go, accessing the system via any internet connection. This anytime, anywhere access is crucial for a mobile workforce, accommodating workers stationed abroad, in transit, or simply telecommuting from home. With VoIP, users can check voicemail and email, access project data, and place calls--all over a single network, using a single communication device.